Plummylookbd Return & Refund Policy
Welcome to plummylookbd.com. By purchasing from our store, you agree to the terms outlined in this Return & Refund Policy. Please read carefully.
Return & Exchange Policy – 5 Days
- We offer returns, refunds or exchanges within 5 calendar days from the date of successful delivery.
- Any request made after 5 days of delivery will not be accepted.
Eligibility for Return or Refund To qualify for a return, refund, or exchange
- The product must be unused, unopened, and in original condition.
- Must be returned with original packaging, including seals, labels, and tags.
- A valid receipt or proof of purchase is mandatory.
- Only regular-priced items are eligible for refunds.
- Sale, discounted, or promotional items are non-refundable.
Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Opened, used, or seal-broken products.
- Products returned due to personal preference (smell, color, texture, density, or skin incompatibility
- Gift Items
- Items returned without prior approval.
- After 5-days Passing from the receiving of the Products.
- Claims regarding product authenticity without valid proof.
Important Notice for Skincare Products As we sell imported and sensitive skincare products.
- We strictly do not accept returns or refunds if the product does not suit your skin.
- You dislike the product’s smell, color, or texture.
- The product seal has been
opened or broken Claims of inauthenticity are made without documentation.
Exchange Policy (Defective or Damaged Products)
We only replace products if they are Defective, Damaged during delivery.
To request an exchange:
- Contact us within 5 days of delivery.
- Provide clear images or video proof.
- Exchange is applicable for the same product only.
Shipping for Returns:
- We'll carry The Return Charge if the Delivery's Items are Damaged & Defective.
- Otherwise Customers are responsible for return shipping costs.
- Shipping fees are non-refundable.
- If a refund is approved, return shipping charges will be deducted.
- We recommend using a trackable courier service.
- We cannot guarantee receipt of returned items.
Refund Processing Timeline:
- After receiving and inspecting the returned item, we will notify you within 5–7 business days.
- Approved refunds will be credited to the original payment method.
- Refund processing time may vary depending on your bank or payment provider.
Late or Missing Refunds:
If your refund has not been received:
- Check your bank account again .
- Contact your bank or card provider (processing delays are common)
- If unresolved, please contact our customer support team.
Return Address:
Please contact us before sending any item back to obtain return approval and address details.
For any return, refund, or exchange inquiries:
Contact Information
Email- plummylook.bd1@gmail.com
Contact No. 01804241975
